What is in your mixes?
Here at Keto Queen Kreations we pride ourselves on using ONLY WHOLE INGREDIENTS. NO funny names that you can't pronounce. We use organic NON-GMO coconut flour, organic NON-GMO erythritol, leavening agents (baking powder and baking soda). Our chocolate mixes include the same ingredients with the addition of 100% unsweetened cacao.
How are you advertising 1 net carb but the mix says 17g carbs?
Net carbs is calculated by taking Total Carbs-dietary fiber-sugar alcohols=NET carbs.
Do your mixes have nuts in them?
We only use COCONUT flour. NO almonds, peanuts or walnuts
Could the mix be made vegan friendly?
YES! All ingredients are vegan and with vegan alternatives you can make most of our products fit your needs! Many customers have tried and enjoyed the treats. We cannot guarantee successful results as depicted in any photos. Try at your own risk.
How long will it take to receive my order?
Orders ship via USPS. Processing time is 1-3 business days. Arrival time is typically 1-4 business days depending on your shipping address in relation to NY.
I haven’t received my order- now what?
If your order was sent back to the warehouse due to incorrect address or incomplete address additional shipping fees to resend the items will apply.
We will only resend orders out on orders that were sent back to our warehouse and we have received them. Additional shipping fees will apply.
Do you ship outside of the United States?
Yes! All fees are calculated at checkout once the items are in your cart.
I didn’t receive my discount code, can you apply it to my order?
Unfortunately, no we cannot apply any discounts to an order after it is already placed. Please be sure to enter any discount codes you may have before checking out. There are no refunds/cancellations due to discount codes not being input at the time of check out.
My order is over $49 but I was charged shipping?
The order has to be over $49 AFTER any discounts and it will automatically apply. The price of gift cards are not included in the subtotal as they do not get shipped. Only physical items are counted.
What about cancellations?Unfortunately, there is a no cancellation policy. Please be sure of your order before placing it.
Do you accept returns?
Unfortunately, as a small business, at this time we do not accept any returns or cancellations on products. Regardless if the items were baked or not. Please be sure all information including address is correct before checking out as we cannot cancel an order based on incorrect address. Orders will be shipped to the address given. If there was something wrong with the packaging upon receiving, please forward us pictures of the packaging and we will gladly resolve the issue. If there is ANY problem with your order please contact usPRE ORDER ITEMS: If you purchase a pre-order item, it will be shipped out when it is back in stock. If your order contains items that are available everything will ship once all products are available. There will be no cancellations based on delays of the order. Please be patient and you will receive your order ASAP. You will receive email notification when the out of stock items ship.