FAQ's

What is in your mixes?

Here at Keto Queen Kreations we pride ourselves on using ONLY WHOLE INGREDIENTS. NO funny names that you can't pronounce. We use organic NON-GMO coconut flour, organic NON-GMO erythritol, leavening agents (baking powder and baking soda). Our chocolate mixes include the same ingredients with the addition of 100% unsweetened cacao.

How are you advertising 1 net carb but the mix says 17g carbs?

Net carbs is calculated by taking Total Carbs-dietary fiber-sugar alcohols=NET carbs.

Do your mixes have nuts in them?

I only use COCONUT flour. NO almonds, peanuts or walnuts

Could the mix be made vegan friendly?

YES! All ingredients are vegan and with vegan alternatives you can make most of our products fit your needs! Many customers have tried and enjoyed the treats. I cannot guarantee successful results as depicted in my photos. Try at your own risk.

How long will it take to receive my order?

I, personally, treat every package with care. Please allow 1-3 business days processing time before shipment.

I haven’t received my order- now what?

Unfortunately, problems may arise with the post office and you may not receive your package. If this happens please contact me. I will not resend orders greater than 3 weeks after the order is made or if the status of the package shows delivered. If the status does show delivered please contact your local USPS as I do not have control of the post office. As a small business, I am unable to resend goods if tracking shows delivered, this is my only proof of receipt. If your order has not shown up, it's status is still undelivered and it is less than three weeks I will happily send you a replacement. 

If your order was sent back to the warehouse due to incorrect address or incomplete address additional shipping fees to resend the items will apply  

Do you ship outside of the United States?

Yes! All fees are calculated at checkout once the items are in your cart. 

I didn’t receive my discount code, can you apply it to my order?

Unfortunately, no I can not apply any discounts to an order after it is already placed. Please be sure to enter any discount codes you may have before checking out. No refunds due to discount codes not being input at the time of check out. 

 

My order is over $49 but I was charged shipping?

The order has to be over $49 AFTER any discounts and it will automatically apply. The price of gift cards are not included in the subtotal as they do not get shipped. Only physical items are counted. 

What about cancellations?

Unfortunately, there is a no cancellation policy. Please be sure of your order before placing it. 

Do you accept returns?

Unfortunately, as a small business, at this time we do not accept any returns or cancellations on products. Regardless if the items were baked or not. Please be sure all information including address is correct before checking out as I cannot cancel an order based on incorrect address. Orders will be shipped to the address given.  If there was something wrong with the packaging upon receiving, please forward me pictures of the packaging and I will gladly resolve the issue.  If there is ANY problem with your order please contact us
PRE ORDER ITEMS: If you purchase a pre-order item, it will be shipped out when it is back in stock. If your order contains items that are available everything will ship once all products are available.  There will be no cancellations based on delays of the order. Please be patient and you will receive your order ASAP.  You will receive email notification when the out of stock items ship.

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